Privacy Policy
Website: https://sytelift.com
Company: Frostwave Labs Inc.
Contact: info@sytelift.com
Address: 2967 Dundas St. W. #992, Toronto, ON M6P 1Z2
Jurisdiction: Ontario, Canada
Effective date: 2026-06-29
We are based in Ontario, Canada.
Data Controller
For purposes of applicable data protection laws, the data controller is:
Frostwave Labs Inc.
Email: info@sytelift.com
Address: 2967 Dundas St. W. #992, Toronto, ON M6P 1Z2
Ontario, Canada
This Privacy Policy explains how Frostwave Labs Inc. ("we", "us", or "our") collects, uses, discloses, and protects information when you visit or use https://sytelift.com (the "Website").
This policy is intended to describe our practices in a clear manner, but it does not create contractual rights for any person, and it does not limit any rights we may have under applicable law.
1) Definitions
For purposes of this Privacy Policy:
- "Personal information" / "personal data" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with you or your device.
- "Processing" means any operation performed on personal information, including collection, use, storage, disclosure, or deletion.
- "Service providers" means vendors that process information on our behalf to provide services such as hosting, security, scheduling, payment processing, analytics, email delivery, advertising, and support.
- "Controller" or "business", where applicable, means the entity that determines the purposes and means of processing personal information.
2) What we collect
Information you provide
- Contact and inquiry information: If you contact us, request information, submit a form, schedule a call, or communicate with us, we collect contact details and the contents of your message, and we may keep records of our correspondence.
- Business or project information: If you provide details about a business, site, project, account, order, or support request, we collect the information you choose to provide so we can evaluate and respond to the request.
Information collected automatically
- Device and usage data: IP address, browser type, device identifiers, pages viewed, time spent, referral URLs, and similar diagnostics.
- Cookies and similar technologies: We may use cookies, pixels, tags, local storage, or similar technologies to operate the Website, remember preferences, measure performance, protect against abuse, and support the features enabled for this Website.
- Log and security data: We and our service providers may collect logs and related information to maintain the security and integrity of the Website, including detecting suspicious activity, preventing abuse, and troubleshooting.
3) How we use information
We may use information to:
- Provide, operate, secure, and maintain the Website
- Respond to inquiries and provide customer support
- Evaluate requests, projects, orders, or business opportunities you submit
- Understand Website usage and improve content, performance, and reliability
- Prevent fraud, abuse, security incidents, and unlawful activity
- Enforce our Terms of Service and other agreements
- Comply with legal obligations and respond to lawful requests
- Protect the rights, safety, and property of us, our users, and others
4) Scheduling providers
If you schedule a call or appointment through the Website, we may use a third-party scheduling provider such as Calendly. Scheduling providers may collect information such as your name, email address, phone number, time zone, company or project details, appointment selections, calendar metadata, and messages you submit through the scheduling flow.
We use scheduling information to respond to your request, prepare for meetings, manage availability, and keep records of sales or support conversations. Scheduling providers process information under their own terms and privacy policies.
5) Payments and invoicing
If you receive an invoice, make a payment, request billing support, or otherwise buy from us, we may use a third-party payment processor such as Stripe.
Payment processors may collect and process billing details, payment method details, authentication data, transaction details, tax information, customer identifiers, fraud-prevention signals, and related records. Card, bank, and payment method details are handled by the payment processor rather than by the Website.
We receive and retain information needed to manage invoices, confirm payment, provide receipts, handle support, maintain accounting and tax records, prevent fraud, and respond to disputes or legal obligations. Payment processors process information under their own terms and privacy policies.
6) Website preview and project information
If you apply for or discuss a SyteLift project, we may collect information about your current website, business, goals, competitors, content, technical setup, access needs, approvals, billing details, and communications. We use that information to evaluate fit, prepare a preview, send a proposal or invoice, deliver accepted work, provide support, maintain business records, and protect against fraud or disputes.
7) Sharing and disclosures
We may share information:
- With service providers who help operate the Website and provide enabled features
- To comply with legal obligations or lawful requests
- To protect our rights, safety, and property, and that of users and others
- In connection with a merger, acquisition, financing, restructuring, or sale of assets, where permitted by law
We do not authorize service providers to use personal information we share with them except as necessary to provide services to us or to comply with applicable law.
We may also share aggregated or de-identified information that cannot reasonably be used to identify you.
8) Data retention
We retain personal information only as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law.
Examples include retaining correspondence for support records, technical logs for security and operational purposes, billing records for accounting and tax obligations where applicable, and unsubscribe records to respect communication preferences.
9) Security and your rights
We use reasonable technical and organizational measures to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
You may have rights depending on your location, including:
- Access, correction, or deletion of personal information
- Objection or restriction of processing
- Data portability
- Withdrawal of consent where processing is based on consent
To exercise rights, contact: info@sytelift.com
10) GDPR notes
If you are in the EEA or UK, we rely on a legal basis for processing such as:
- Consent, for example where required for optional cookies or requested email communications
- Legitimate interests, for example site security, fraud prevention, support, and basic operational analytics where permitted by law
- Contract, where processing is needed to take steps at your request or perform an agreement
- Legal obligation, where processing is required by applicable law
Where we rely on legitimate interests, we consider and balance any potential impact on your rights and may limit processing where required. You also have the right to lodge a complaint with your local data protection authority.
11) California privacy notes
We may collect identifiers, internet or electronic network activity information, commercial information where applicable, and other information you provide or that is generated through your use of the Website.
We do not sell personal information in the traditional sense. If this Website later enables advertising or ad-tech features that are considered sharing under California privacy law, we will provide required notices or controls.
If you submit a request to exercise your rights, we may need to verify your identity, which may require additional information. We will use verification information only for that purpose.
12) Do Not Track signals
Some browsers transmit Do Not Track signals. We do not respond to Do Not Track signals because there is no consistent industry standard. Where required, users can manage cookie preferences through browser settings and any consent tools we provide.
13) International visitors
If you access the Website from outside Ontario, Canada, your information may be processed in countries where our service providers operate, which may have different data protection laws.
Where required by applicable law, we use recognized mechanisms to legitimize cross-border transfers of personal data, such as Standard Contractual Clauses or other lawful transfer mechanisms.
14) Links to other websites
The Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites or services.
15) Children's privacy
The Website is not intended for children under 13, or the minimum age required by your jurisdiction if higher. We do not knowingly collect personal information from children. If you believe a child provided us data, contact info@sytelift.com.
16) Sensitive personal information
We ask that you do not send us, and do not disclose, any sensitive personal information on or through the Website or otherwise to us unless we specifically request it for a lawful purpose.
17) Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a revised effective date.
18) Contact
Questions about this Privacy Policy: info@sytelift.com
Mailing address: 2967 Dundas St. W. #992, Toronto, ON M6P 1Z2